Payment can be made by the three methods specified below:
- • Credit Cards: Visa, MasterCard
- • Bank Deposit (account details are shown in checkout, additionally the confirmation order email will also include bank account details for payment of your order)
- • Paypal
- • We charge a Flat rate of $8.99 for any order no matter how big or small. (within Australia)
- • Which courier do we use? We use Australia Post our deliveries in Australia.
- • All of our orders are shipped via E-Parcel which is a tracked service.
- • Packages to urban areas on the East Coast will be delivered within 2-5 days, provided the items ordered are in stock and your order is placed before 2pm (our courier picks up at 3pm).
- • Please allow 5-10 days for WA and areas outside of main east coast city’s.
- • Please allow an extra 1-2 days for delivery after a public holiday, as there is always a large back-log with both Moosebaby orders and courier companies.
Tracking courier items:
- • If your order has not arrived in the time frame above, please contact us at firstname.lastname@example.org for your tracking number so you can speak with the relevant courier service or have us track it for you.
Placing your order from outside Australia
- • If you wish to purchase from outside Australia please contact us for a quote for shipping.
Please contact us for a quote if you require a tracked service.
Sales Tax & Customs Duty:
- • Please note: You may be charged sales tax and/or customs duty when your package arrives in your country.
- • Any taxes or duty are your responsibility and is not included in our prices.
- • Local sales tax may be charged on the total value of your order including shipping costs.
- • We will not refund international orders due to a customer refusing to pay for tax or duty.